Refund & Return Policy for Pre-Owned Bicycles
1. Overview
All bicycles sold are pre-owned and may show signs of normal wear and tear. We strive to ensure that every bike is inspected and in good working condition prior to sale.
2. Eligibility for Returns
Returns are accepted under the following conditions:
• The return request is made within [7–14 days] of purchase.
• The bicycle is returned in the same condition as sold.
• Proof of purchase (receipt or invoice) is provided.
3. Non-Returnable Conditions
We do not accept returns or offer refunds if:
• The bicycle has been damaged, modified, or misused after purchase.
• The issue is related to normal wear and tear expected from a pre-owned item.
• The buyer was informed of the defect prior to purchase.
• Buyers Remorse.
• The buyer found a better deal elsewhere and would like to return the bicycle.
4. Mechanical Issues
• If a mechanical fault arises within [3–7 days] of purchase that was not disclosed, we may:
• Offer a repair, or
• Provide a partial or full refund, depending on the issue.
• All claims are subject to inspection by our team.
5. Refund Process
• Approved refunds will be processed via the original payment method.
• Refunds may take 5–10 business days to reflect, depending on your payment provider.
6. Exchanges
• Exchanges may be offered based on stock availability.
• Price differences will be charged or refunded accordingly.
7. Final Sale Items
• Certain bicycles may be marked as “Final Sale” and are not eligible for return or refund.
8. Contact Information
For return requests or questions, please contact:
• Email: sales@joburgbikes.co.za
9. Policy Agreement
By purchasing a pre-owned bicycle, the customer agrees to the terms outlined in this policy.
Shipping returns
To return your product, you should mail your product to: 75 6th Street Parkhurst
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@joburgbikes.co.za for questions related to refunds and returns.